LiteManager OSX client and iOS client.
Tickets system must be enabled in the options on the server side.
Open settings for LM-server.
On the «Tickets» tab, check the checkbox «Enable tickets».
On the client-side Viewer, open the main Tickets window, using the Main menu — Tools — Tickets (HelpDesk).
The window of viewer tickets is empty now, because the ticket is not received yet.
Enable the tickets system on the Viewer side on the options tab by check the option „Enable tickets system“ and enter the name of the recipient, for example „administrator“. You must specify which contacts will be use the tickets, the easiest way to enable tickets for all contacts. When you enable Tickets synchronization through NOIP, they are automatically activated for all contacts.
Use tickets synchronization on NOIP, Viewer and Server.
Everything is ready, the user can now create a ticket and send it to the recipient, a new ticket window can be opened from the context menu of server item „New ticket (HelpDesk)“.
To create a new ticket click „New ticket“, enter the text and click send request. In the list of recipients, select the recipient, if there is several recipients.
The recipient Viewer will receive this ticket.
Then you can open the ticket and connect to a remote computer.