LiteManager
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News
09 January 2017
LiteManager 4.8 and client for Mac OS and iOS
New Litemanager 4.8 via global chat jabber trough NOIP. New Teacher mode for testing and file distribution and collection.

LiteManager OSX client and iOS client.

07 June 2015
Litemanager.ru - remote support software
A new website design was created; help system, overview of solutions, instructions and documentation for the program are now available. Support Linux, Mac OS by Wine.

31 May 2015
LiteManager - remote access software
Remote access over the Internet without IP address with the use of ID. Remote desktop with support for Windows 10. Classroom management software free. Demonstration and online Presentation.

Tickets system (HelpDesk service)

Tickets system must be enabled in the options on the server side.

Open settings for LM-server.

Open settings for LM-server

On the «Tickets» tab, check the checkbox «Enable tickets».

check the checkbox «Enable tickets

On the client-side Viewer, open the main Tickets window, using the Main menu — Tools — Tickets (HelpDesk).

main Tickets window

The window of viewer tickets is empty now, because the ticket is not received yet.

viewer tickets

Enable the tickets system on the Viewer side on the options tab by check the option „Enable tickets system“ and enter the name of the recipient, for example „administrator“. You must specify which contacts will be use the tickets, the easiest way to enable tickets for all contacts. When you enable Tickets synchronization through NOIP, they are automatically activated for all contacts.

Enable tickets system

Use tickets synchronization on NOIP, Viewer and Server.

Tickets for all connections

Everything is ready, the user can now create a ticket and send it to the recipient, a new ticket window can be opened from the context menu of server item „New ticket (HelpDesk)“.

New ticket

To create a new ticket click „New ticket“, enter the text and click send request. In the list of recipients, select the recipient, if there is several recipients.

new ticket click „New ticket“

The recipient Viewer will receive this ticket.

recipient Viewer

Then you can open the ticket and connect to a remote computer.

open the ticket

 

Additional information

Tickets (HelpDesk)