LiteManager OSX client and iOS client.
The Help desk system is designed for support services providing assistance to inexperienced users upon their request.
The user sends a request to the selected admin or the first admin to connect and describes their problem, with the possibility of attaching a file or a desktop screenshot.
The Help desk is enabled in the server settings.
The help desk system is enabled in the client options.
(Main menu — Tools — Tickets (Help Desk), options page — check the Enable tickets system)
Check the box Requests for all connections, if the requests should work for all contacts, or check separate boxes for each connection in the additional information window, Requests tab.
When you enable Tickets synchronization through NOIP, they are automatically activated for all contacts.
Use tickets synchronization on NOIP, Viewer and Server.
3. The remote user can make a request, and the Administrator can accept and review it, and then connect remotely.
The window to create a new request can be opened through the context menu of the icon in the system tray or by clicking on the tray icon, or via the shortcut created on the desktop.
The list of requests will be stored on the server until it is restarted.
The submitted request will be received by the Viewer.
The request can be viewed via Viewer. This list will be saved even if Viewer is restarted.