auto close viewer

Troubleshooting

auto close viewer

Postby projpc » 09 Apr 2019, 09:22

Dear Friends,

I install "viewer" software today, but after passing approximately one minute of running the software, it automatically is closed. I also have windows 10 enterprise.
Could you help me to solve this problem which I describe above, please?

Best Regards,
Ramin
projpc
 
Posts: 4
Joined: 09 Apr 2019, 09:19

Re: auto close viewer

Postby admin » 09 Apr 2019, 10:20

Do You use some licenses key from Internet or keygen ?
if yes, then delete all keys from license manager.
Best Regards LiteManagerTeam
admin
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Joined: 07 Jun 2010, 13:19

Re: auto close viewer

Postby projpc » 09 Apr 2019, 10:51

No, I didn't use any key from internet either keygen.
How can I use free licence for ten PC? Could you give me some pieces of advice in this matter?

Kind Regards,
Ramin
projpc
 
Posts: 4
Joined: 09 Apr 2019, 09:19

Re: auto close viewer

Postby admin » 09 Apr 2019, 15:27

You can switch to Free version at any time,
Pro and Free versions in a single distribution kit

Image

May be there is any other remote access software? and LiteManager has conflict with it
Best Regards LiteManagerTeam
admin
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Re: auto close viewer

Postby projpc » 10 Apr 2019, 04:49

I really appreciate for your sincere helps and assistances.

I have set the setting of software into Free version since the beginning. I don't have any other access software such as LiteManager and etc.

As well as that for giving more information about my problem, I can say when I want to add a new PC into network, the error massage on the screen appear. As you can see my trouble in the attachment file.
Also you can see in the attachment file, capture 2, in the license manager there are not any key. Could you tell me that it is necessary to add any key in this section for using free, please?

I look forward to hearing from you.
Best Regards,
Ramin
Attachments
Capture2.PNG
License manager status
Capture2.PNG (31.66 KiB) Viewed 28444 times
Capture.PNG
Error in adding new PC into network
Capture.PNG (120.67 KiB) Viewed 28444 times
projpc
 
Posts: 4
Joined: 09 Apr 2019, 09:19

Re: auto close viewer

Postby admin » 10 Apr 2019, 11:29

Yes, Free version available for up to 30 PC, but You have used already 33 conctacts.

Delete some contacts from list or add new license key.

P.S.
You can 100% clear connection file by deleting the file Connection_3.4.xml in C:\ProgramData\LiteManager Files folder.
Best Regards LiteManagerTeam
admin
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Posts: 520
Joined: 07 Jun 2010, 13:19

Re: auto close viewer

Postby projpc » 11 Apr 2019, 05:15

admin wrote:Yes, Free version available for up to 30 PC, but You have used already 33 conctacts.

Delete some contacts from list or add new license key.

P.S.
You can 100% clear connection file by deleting the file Connection_3.4.xml in C:\ProgramData\LiteManager Files folder.



thank you so much. it was really a good help.
I really appreciate for your sincere helps and assistances.

Best Regards,
Ramin
projpc
 
Posts: 4
Joined: 09 Apr 2019, 09:19


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