Does LiteManager Server store the passwords?

Troubleshooting

Does LiteManager Server store the passwords?

Postby dave741 » 16 Jan 2018, 19:03

The problem with a login on a remote server. It asks for a password, but fails to log in.
After installation I have succesfully logged couple of times, but now it fails. I can not reset or check the passwords.
Last edited by dave741 on 17 Jan 2018, 10:21, edited 1 time in total.
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Re: Does LiteManager Server store the passwords?

Postby admin » 17 Jan 2018, 06:45

Do You use Last version of LiteManager?
If using ID connection,just change server's ID, maybe it just coincided with some other.
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Re: Does LiteManager Server store the passwords?

Postby dave741 » 17 Jan 2018, 10:09

Hello!
Yes, I am using the latest version of LM. After installation I have logged using internet connection through the same Wi-Fi router.
Now I have moved to another city I tried to log again, but without success, it asks for password again and again...
I don't have access to computer with server, and user there can not help me, that was the reason why I have installed it, to make the user support myself.
There is a list of different NoIP's, would it help if I try another one?
dave741
 
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Re: Does LiteManager Server store the passwords?

Postby admin » 17 Jan 2018, 12:07

Hello!
There is a list of different NoIP's, would it help if I try another one?

try it, but I think that will not help

Do You use the same Viewer ? the same version ?

I don't have access to computer with server, and user there can not help me, that was the reason why I have installed it, to make the user support myself.

Can the user tell what is the status on the server's side?

1. Can You use TeamViewer and ask User to run it on the remote pc ? then You could check the password
2. Writing me on support@litemanager.com server's ID , I will check it. (or private message)

PS
try to restart the Viewer
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Re: Does LiteManager Server store the passwords?

Postby admin » 19 Jan 2018, 11:38

During private conversation, server with the problem ID is not connected сonstantly.
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