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antivirus vs. installation modules

PostPosted: 02 Feb 2016, 23:53
by Al-USA
Kaspersky Internet Security, AVG and Internet Explorer in-private browsing all do not like the downloaded server and client installation modules and report that there are not any viruses in them but that they pose a threat to the security of the computer. I'll be installing the server module on several machines of elderly folks and don't want them to be scared by their antivirus programs. Is it possible to do something so the antivirus programs leave the modules alone? (Teamviewer and Chrome remote desktop install without any scary things occurring).

Thanks in advance,

Al

Re: antivirus vs. installation modules

PostPosted: 03 Feb 2016, 07:09
by admin
Hello!
Yes, some antiviruses detect LiteManager as PUP software type Remote.Admin. (not-a-virus:RemoteAdmin, RemoteAdmin.CVK)
It is true, because in previous version LiteManager could work in hidden mode, without tray icon on server side.
In current version 4.7 we have removed this feature and now tray icon is visible for all time.

I will write to the support of antiviruses, and ask them to exclude us from dangerous programs.
You can do the same, hope it help.

Thank you!

Re: antivirus vs. installation modules

PostPosted: 08 Apr 2017, 18:18
by tec805
I'm an Ammyy Admin user that has become tired of dealing with Windows Defender and antivirus companies killing the program. Is this still a common problem with LiteManager?

Re: antivirus vs. installation modules

PostPosted: 09 Apr 2017, 07:55
by admin
Is this still a common problem with LiteManager?

I am not sure that we have problem vith Windows Defender, but some antiviruses detect us as Remote.Admin, PUP or RiskWare.
At this moment we don't get a complaints from our customers about this problem.

VirusTotal report
https://www.virustotal.com/ru/file/f7dc ... 491724428/

we are trying to solve the problem

Re: antivirus vs. installation modules

PostPosted: 11 Apr 2017, 03:40
by tec805
Not bad, my Eset install didn't complain about it. I have a friend with Kaspersky, will test tomorrow if/how much it complains. The rest of the scanners are non-issues for me.

https://www.virustotal.com/en/file/6b0a ... 491876858/
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Re: antivirus vs. installation modules

PostPosted: 11 Apr 2017, 18:56
by tec805
Windows defender doesn't like my custom installer (which I knew was going to happen) but it also doesn't like ROMServer.exe. Is this because the executable isn't signed or verified?
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Kaspersky also stops the program, which was expected.
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Re: antivirus vs. installation modules

PostPosted: 12 Apr 2017, 07:01
by admin
yes, sure, because it is test files

Link to signed files
http://litemanager.com/bug_test/ROMServer4.zip

Hope it help

PS
HookDrv.dll - you can delete from package

Re: antivirus vs. installation modules

PostPosted: 13 Apr 2017, 03:37
by tec805
admin wrote:Link to signed files
HookDrv.dll - you can delete from package

Thank you. Here's my list of files:
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Here's my custom install test package. Can you sign any executable? I'd love to get past Windows SmartScreen because of Unknown Publisher.

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I'll assume we aren't getting past Kaspersky anytime soon. I'm running Eset 9 on Windows 7 on my laptop, it never once mentioned a problem. I'll need to install Eset 10 and give it a try.

Re: antivirus vs. installation modules

PostPosted: 13 Apr 2017, 06:51
by admin
Here's my custom install test package. Can you sign any executable? I'd love to get past Windows SmartScreen because of Unknown Publisher.

For sign exe file you must use your own certificate, it is not difficult
We use kSing app and certificate
http://codesigning.ksoftware.net
$89.

or you can use self executable zip and bat file in it

Re: antivirus vs. installation modules

PostPosted: 13 Apr 2017, 21:45
by tec805
admin wrote:For sign exe file you must use your own certificate, it is not difficult
We use kSing app and certificate
http://codesigning.ksoftware.net
$89.

or you can use self executable zip and bat file in it


Spending $90 a year to avoid a prompt occasionally doesn't make sense for a small business like myself. I'll look into self-extracting archive. The problem I had with batch file installation was the constant elevation prompts and confirmation from LM.