Desktop change sometimes results in blocked input

Troubleshooting

Desktop change sometimes results in blocked input

Postby solymosi » 09 Dec 2018, 01:16

Using LM-Server 4.8 (4886) and LM-Viewer 4.8 (4886). Local network connection with full control permissions.

Given the following events:

- UAC prompts
- Pressing CTRL+ALT+DEL to get to the Windows security menu
- Locking the workstation (Win+L)
- Unlocking the workstation
- Switching users

Sometimes the following happens:

- All input becomes blocked (but the remote screen is still visible)
- The target PC can no longer be controlled using LM Viewer
- But local control is still available

What all of these causing events have in common is that they involve a transition between two desktops (one of which is a secure desktop, although I am not that it makes a difference). According to my experience the lock-ups happen around 10-20% of the time on Windows 7 and around 40-50% of the time on Windows 10, making this issue very annoying.

Switching to "view only" mode and then back to "full control" mode DOES NOT solve the problem. However, closing the remote control window and initiating another remote control session DOES solve it and control is regained.

The problem occurs with both single-monitor and multi-monitor setups.

Is this a known issue in the current version of LiteManager?
solymosi
 
Posts: 5
Joined: 27 Jul 2018, 14:14

Re: Desktop change sometimes results in blocked input

Postby admin » 11 Dec 2018, 08:42

Best Regards LiteManagerTeam
admin
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Joined: 07 Jun 2010, 13:19


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