How to close the Quicksupport SYSTEM-instance?

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How to close the Quicksupport SYSTEM-instance?

Postby schnugg » 26 Dec 2019, 14:48

Hi,

I made some tests with quicksupport in which romserver.exe was started at computers after RDP-login to these computers.

I found out that if I start romserver.exe as Admin, there are TWO instances of romserver.exe running, once as USER and once as SYSTEM.

Normally both Tasks are automatically closed when the program is closed which is right.

But if I connect to a Windows Desktop System like Windows 8.1 or 10 by RDP, start quicksupport and close quicksupport after the session, only the USER-instance of romserver.exe is closed but the SYSTEM-instance of romserver.exe is still running in the background! This is shown in taskmanager in the "details"-chapter. Even logoff by RDP does not close the romserver.exe-task.

What is the reason and what is to do? Of course I know how to manually force stopping the process by taskmanager, but maybe there is a better and "cleaner" solution to avoid this problem generally.

Again: This problem only occurs:

1.) after login by RDP
2.) with windows administrator-role
3.) at windows desktop system (windows 8.1 and 10), not Terminalserver

:D
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schnugg
 
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Re: How to close the Quicksupport SYSTEM-instance?

Postby admin » 27 Dec 2019, 09:37

start quicksupport and close quicksupport after the session

What does it mean?
Close quicksupport after the session, after disconnecting from RDP ?
Best Regards LiteManagerTeam
admin
Администратор
 
Posts: 476
Joined: 07 Jun 2010, 13:19

Re: How to close the Quicksupport SYSTEM-instance?

Postby schnugg » 27 Dec 2019, 09:43

admin wrote:
start quicksupport and close quicksupport after the session

What does it mean?
Close quicksupport after the session, after disconnecting from RDP ?


If the LM-session is ended, you generally close the LM server app by clicking on the red X

:D
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